Online Chat module 2.1.1

Overview​

With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.

With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!

Description​

• No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
• You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
• With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
• You reduce the number of abandoned carts by answering your visitors’ questions directly.
• You save time in managing after-sales services by solving problems and requests live.

Features​

The Online Chat module has a quickly configured interfaceand allows you to:

• Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone.
• Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
• Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.
• Communicate instantly with your customers without impacting your site’s performance.
• View the history of your archived online conversations and read them at any time.
• Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes.
• Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact.

What your customers will like​

• Your customers feel better accompanied and guided in your store and receive more personalized advice.
• They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
• They have an improved online experience thanks to the chat window that perfectly integrates into your store.